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win44 collects only the account and payment data needed to run your sessions, process bKash or Upay transactions and keep your wallet secure. What we collect, why we hold it and how you can act on it is all set out here — access and eligibility depend on your local law and the eligible regions we operate in.
This policy applies to every interaction you have with win44 — creating an account, browsing the lobby, placing a wager on live tables or slots, and completing a transaction through bKash or Upay. We collect the data you submit directly, such as your registration details and payment references, and we also collect session and device data automatically when you open the site on a mobile browser. Payment data linked to bKash or Upay transactions is processed through those payment rails; we record the transaction reference and outcome but do not store your full mobile wallet credentials on our systems. Data we hold is used strictly for account operation, identity verification where required, fraud prevention and improving the experience inside the lobby. We do not sell your personal data to third parties for marketing. Where we share data with service providers — such as game content studios or payment processors — those parties are bound by data handling obligations consistent with this policy. Retention periods vary by data type: transaction records are kept for the period required by applicable rules, while session logs are held for a shorter operational window. You can write to our published support address to ask which categories of data we hold about your account. Availability of certain account features depends on your local law and the eligible regions we serve.
bKash transaction references
Upay payment records
Registration and session data
Mobile browser and device logs
This policy draws a clear line between what win44 controls directly and what sits outside our responsibility. Understanding that line helps you know where to direct a question and what steps to take if something is unclear about your data. Each area below describes whether it falls inside or outside this policy's reach, and what that means for you practically.
Creating and managing your win44 account — including your registration details, login activity and wallet balance — falls fully inside this policy. We control this data directly and you can request a review of it at any time through our support route.
When you use bKash or Upay to fund your account or request a withdrawal, the transaction is processed on those payment platforms' own rails. win44 holds the reference and outcome; the handling of your wallet credentials sits within bKash's and Upay's own privacy terms.
The lobby pages you browse, the game categories you open and the cookies placed during your session are all covered here. We explain which cookies are functional and which are analytical, and we describe how to adjust them from your browser settings.
Game studios that supply content to the lobby — including PG Soft, Microgaming, Pragmatic Play and Bigtime Gaming — operate their own data environments for game delivery. Their handling of any data within the game client is governed by their own policies, not this one.
You have concrete actions available to you regarding the data win44 holds. These are not abstract entitlements — each one has a clear path you can follow from your account or through our support channel. Requesting a copy of the data tied to your account is straightforward: write to our support address with your registered email and the specific data category you want to review, and we will respond through the same channel. If your account details — such as your registered name, phone number or contact email — are out of date or incorrect, you can update most of them directly from the account settings page when you are signed in. For fields that cannot be edited in-app, a support request with the correct information and appropriate context will let our team action the change. If you believe data is being held incorrectly or you have a concern about how it was collected, raise it through the support route shown on site and we will address it in writing. Availability of specific data rights depends on your local law and the eligible region your account sits in.
Write to our support address with your registered email and ask for a summary of the data categories we hold for your account. We respond through the same channel you contacted us on.
Update your name, phone number or contact email from the account settings page when signed in. Fields locked in-app can be corrected by submitting the right information through support.
If you are unsure how a specific piece of your data is used — for example, how a bKash transaction reference is stored — send the question to support with your account email and the data point in question.
For any data concern that is not resolved through the steps above, our published support route is the right place to escalate. We handle these in writing so there is a clear record of the request and the response.
If you have a question about this privacy policy, want to request access to your data or need to correct something on your account, our support team is reachable through the routes listed below. Use your registered account email when you write to us so we can match the request to your record quickly.
Send your privacy question or data request to the support email address published in the Contact section of this site. Include your registered account email so your record can be located.
Open the live chat widget visible on the site when you are signed in. Describe your privacy concern or data query and a support agent will direct you to the right step or escalation path.
The Account Help section in your signed-in dashboard covers common data and privacy questions. Start there before writing in — the steps for updating contact details and reviewing session history are published there.
Handling your data carefully is not a side issue for us — it is built into how the account system works. We apply access controls so that only the functions that need a piece of data can reach it, and we review those controls when the platform is updated. Cookie settings on the site are separated into functional and analytical categories; functional cookies are required for your session to work, while analytical ones can be declined from your browser without affecting your ability to use the lobby.
We keep transaction records — including bKash and Upay payment references — for the period required by applicable rules. Session and browsing logs are held for a shorter operational window and are not used for marketing profiling.
Functional cookies are necessary for your account session and the lobby to operate correctly. Analytical cookies track browsing patterns to help us improve navigation; you can block them from your browser settings without losing account access.
Your login credentials are stored in a hashed format; we do not have access to your plain-text password. If you suspect unauthorised access, change your password immediately from the account settings page and contact support through the published route.
When this policy changes in a material way, we publish the updated version at this URL and note the revision at the top of the page. Continuing to use your account after the revision is posted means you have had the opportunity to review the changes.
These are the questions we hear most often from account holders in Bangladesh about how their data is handled. Each answer points to the specific part of the policy or account flow that applies.
We collect the details you enter on the registration form — your name, contact email and phone number — plus the device and browser data your session generates automatically. We do not collect payment credentials directly; bKash and Upay process those on their own rails.
We share data only with service providers needed to run the platform — payment processors, game content studios and infrastructure providers. Those parties are bound by data handling obligations consistent with this policy. We do not sell your personal data to third parties for marketing purposes.
Transaction references and outcomes are held for the period required by applicable rules. The exact retention window depends on the data category and the rules that apply to your eligible region. You can ask for details by writing to our support address with your account email.
Write to our published support email with your registered account email and specify which data categories you want to review. We respond through the same channel. The Account Help page in your signed-in dashboard also lists the steps for common data access requests.
You can request deletion or restriction of data through our support route. We will assess the request against the retention obligations that apply to your account — some transaction records must be kept for a defined period under applicable rules. We will explain the outcome in writing.
Studios like PG Soft, Microgaming, Pragmatic Play and Bigtime Gaming supply game content to our lobby. Any data handled inside the game client is governed by their own policies. This policy covers the account, session and payment data that win44 collects and controls directly.