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Your win44 account balance moves through the wallet rails you already use — bKash and Upay — so adding funds or pulling out a payout stays within a familiar flow. Everything you need is in the cashier section once you are signed in, and your transaction history sits right there alongside it.
Topping up starts the moment you open the cashier tab in your signed-in account. We have set up bKash and Upay as the active deposit channels, so you do not need a separate bank visit or a desktop browser — your phone handles the whole flow. Pick the channel that matches the wallet on your phone, type in the amount the cashier screen is showing as available, and confirm on your wallet app the same way you would any other mobile payment. Your account balance refreshes once the wallet transaction clears on its own rails.
Sign in to your win44 account and navigate to the cashier section — the deposit tab is the first option shown.
Select bKash or Upay from the channel list. The screen shows only the channels active for your account region.
Type the deposit amount into the field provided. Match it to what you intend to send — the cashier displays the range your account tier allows.
Complete the payment inside your bKash or Upay app using the number or reference the cashier gives you. Your balance updates once the wallet confirms.
When you want your account balance back in your hand, the withdrawal flow mirrors the deposit process in reverse. Go to the cashier, open the withdrawal tab, and choose either bKash or Upay — use the same wallet number you registered when you opened your account, because our system matches the outgoing transfer to the ownership record on file. Enter the amount you want to move out; the cashier will show you the range your current account status permits.
Head to the cashier, select the withdrawal tab and confirm you are looking at the correct account balance before you continue.
Choose bKash or Upay. The wallet number linked to your account is shown — verify it matches your active wallet before proceeding.
Key in the amount within the range displayed. Submit the form and wait for the status label in transaction history to update.
Your withdrawal request appears immediately in account history with a status label. Check there first before contacting support about a delay.
Before your first withdrawal clears, your account goes through an identity check. We do not decide which documents to ask for in advance — the fields and instructions shown inside your account area at the time of the check are the ones you need to follow. Different accounts may see different prompts depending on what the system needs to confirm. Open the verification section of your account settings and complete only what the screen asks you to provide. Do not send documents to an email address unless the instructions in your account area direct you to do so.
Log in and go to account settings. The verification section lists exactly what your account currently needs — do not assume a fixed document list.
Each field carries a label and helper text. Complete every required field shown; leave optional fields blank unless you want to add them.
After submitting, check the status label in the same verification section. It will update to reflect each stage of the review.
If the verification screen asks you to contact support or upload through a specific channel, follow that instruction exactly as written.
We have configured bKash and Upay as the payment channels available at the win44 cashier. Both work from your mobile device without needing a desktop or a bank visit. The cashier screen shows which channels are live for your account region; only use the wallets listed there. If your preferred wallet is not showing, check your account region settings or reach out through the support route in your account area.
Deposit and withdraw using your bKash mobile wallet — the most widely used mobile payment rail in Bangladesh.
Upay is available as both a deposit and withdrawal channel. Use your registered Upay number linked to your account.
Every deposit and withdrawal you make through bKash or Upay generates two records: one inside your wallet app and one inside your win44 account history. Keeping both in view helps you confirm that the money moved correctly and gives you the reference details you need if something needs to be checked by support.
Your bKash or Upay app shows a transaction ID for every payment. The same reference number should appear in your account history — copy it before closing the wallet screen.
Account history uses status labels — pending, completed or rejected — to tell you where each transaction sits. Refresh the page if the label has not changed after a reasonable wait.
The history tab in your cashier lists every transaction in date order. Use the date and amount columns to find the entry that matches your wallet receipt.
Screenshot your wallet confirmation screen and note the transaction ID. If you contact support about a delayed deposit or withdrawal, this is the detail they will ask for first.
Your account and payment data sit behind the authentication layer you set up when you registered. We do not ask for your wallet PIN by email or chat — any message claiming to be win44 support that asks for a PIN or password is not from us. Check the domain before you log in: the address bar should show win44 before you enter any credentials.
Always verify the address bar shows win44 before signing in. Bookmark the page from a trusted device so you do not follow a phishing link by mistake. This is the single fastest safeguard available to you.
Withdrawals route only to the wallet number registered in your account settings. We do not redirect payouts to a different number without going through the account verification step first, which requires your own confirmation.
Your bKash or Upay number must match the identity on your account. This matching step is what prevents a payout from leaving your account to an unrelated wallet number.
If you see a transaction you do not recognise or a withdrawal stuck on pending, reach the support team through the contact route shown inside your signed-in account area — not through a link in an unsolicited message.
The questions below cover the deposit and withdrawal steps, account verification and what to do when a transaction does not look right. If your question is not here, open the support route from your signed-in account area and describe the issue with the transaction reference number from your wallet app.
bKash and Upay are the active deposit channels in the win44 cashier. Open the cashier tab after signing in and the available channels for your account region will be listed there. Use only the wallets shown on that screen.
Withdrawals go to the bKash or Upay number on file in your account settings. To update your wallet number, complete the wallet ownership check shown in account settings first. We do not redirect payouts without that step.
The cashier screen shows the minimum and maximum for your account tier at the time you initiate the transaction. We do not publish a fixed figure here because the range shown to your account is what applies to your specific situation.
Check your account transaction history first. Find the entry with the matching reference number and read the status label. If the status shows pending for longer than the screen suggests, contact support through your account area with the bKash transaction ID ready.
The fields shown inside your account verification section tell you exactly what is required for your account. We do not publish a fixed document list because requirements can differ. Open account settings, find the verification section and follow the on-screen instructions.
Use only the contact route shown in your signed-in account area. We will never ask for your wallet PIN or account password by email or chat. Any message requesting those details is not from us — do not reply to it.