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These Terms & Conditions set out the rules that apply when you open and use a win44 account — covering how you access content, how transactions are processed through bKash and Upay, and what we each commit to. Access and eligibility depend on your local law and the eligible regions we currently serve.
By creating an account on win44 and continuing to use our platform, you confirm that you have read, understood and accepted these Terms & Conditions in full. We update this document when our services change, and the version published on this page at any given time is the version in effect. We will notify you of material changes through your registered account email or via an in-account notice — whichever reaches you first. It is your responsibility to check this page periodically and to keep your registered contact details current so those notices reach you. These terms apply to all activity conducted through your win44 account: browsing the lobby, placing wagers, requesting withdrawals, and any interaction with account support. Transactions processed through bKash follow the transfer rules and limits set by bKash's own service conditions in addition to our terms; the same applies to Upay transfers. Where a conflict exists between a payment provider's published terms and ours, we will make reasonable effort to clarify the applicable rule through our support channels. Nothing in these terms removes or limits rights you hold under the laws applicable to you in your eligible region. Availability of specific features or game categories may vary depending on your location and applicable local law.
These Terms & Conditions draw a clear line between what win44 directly governs and what falls under separate rules. Understanding that boundary helps you know where to look when a question comes up — whether it concerns your account login, a bKash deposit, a game result or a link you followed off our site.
All login activity, account registration, identity verification steps and session management fall directly under these terms. If you have a question about account access, the answer is in this document or through our support route.
Deposits and withdrawals processed through bKash or Upay are subject to both our transaction rules and those payment providers' own conditions. Our terms define the account-side obligations; the wallet provider's terms govern the transfer side.
Game content available through our lobby — including titles from PG Soft, Microgaming, Pragmatic Play and Bigtime Gaming — is covered by these terms for access purposes. The underlying game software is governed by each studio's own licence terms.
Any service, platform or link outside win44 operates under its own separate terms. We do not control third-party content and accept no responsibility for it. These terms end at our domain boundary.
These Terms & Conditions are not one-sided. You hold specific, actionable rights that we are committed to honouring. You can review your transaction history at any time through the signed-in account area — every deposit and withdrawal processed via bKash or Upay is logged there with a timestamp and reference number. If a detail on your account is incorrect — a registered phone number, an email address or a document status — you can request a correction through the account settings page or directly through support. We aim to process correction requests within a reasonable period and will confirm the outcome via your registered contact. If you disagree with a decision we have made about your account under these terms, you can raise a formal question through our support route and we will respond with the reason and any available next step. Your right to ask questions about how these terms apply to your specific account is always open.
Log in and open the transaction history section to see every bKash and Upay movement on your account. Reference numbers are shown alongside each entry so you can match them against your mobile wallet statement.
Raise a correction request through the account settings screen or via our support channel. We will verify the change against the information on file and confirm once it is applied.
If any clause in these terms is unclear or you believe it has been applied incorrectly to your account, contact our support team and reference the specific section. We will respond with a clear explanation.
Policy-related requests — including questions about account closure or data held on your account — go through the same support channel. Open a conversation and state your request clearly; we handle each one individually.
If something in these Terms & Conditions raises a question, use the contact routes below. We handle policy queries through the same channels as account support — there is no separate form. Be specific about which part of the terms your question relates to so we can give you a direct, useful answer rather than a general one.
Open the live chat widget from any page on win44 while logged in. State your policy question in the first message along with your account username so the support team can access your record immediately.
Send your terms-related question to the support email address shown in the signed-in help section. Include your registered email address, the section of the terms you are asking about and a brief description of the issue.
The help section inside your signed-in account contains written answers to common terms questions. Check there first — if the answer is not covered, escalate through live chat or email using the paths above.
win44 manages your account data, session information and transaction records according to the obligations set out in these terms and our separate privacy notice. These are the specific practices you can hold us to.
Information you provide at registration — including details linked to your bKash or Upay wallet — is used only for account operation, transaction processing and policy compliance. We do not share it with unrelated third parties.
Your account credentials are your responsibility to keep secure. If you believe your account has been accessed without your authorisation, contact support immediately through the live chat route and we will act on the report.
Transaction and account records are retained for the period required to meet our operational and compliance obligations. You can view your own active records through the signed-in account area at any time without making a request.
To request a change to the personal details we hold, or to ask what information is stored on your account, use the email support route and clearly state the nature of your request. We respond to each one individually.
These are the questions we hear most often about the Terms & Conditions. If yours is not covered here, open a conversation through live chat or the email route in the signed-in help section.
They apply from the moment you complete account registration on win44 and continue to apply for as long as your account is active. Using the platform — browsing, placing wagers, or requesting a withdrawal — confirms your acceptance of the current version.
We send a notification to your registered email address when we make material changes. The updated version is also published immediately on this page. Check the date shown at the top of the terms to confirm which version is currently in effect.
Both apply. Our terms govern the account side — how deposits are credited, how withdrawal requests are processed and how records are logged. bKash and Upay each operate under their own service conditions for the wallet transfer itself. If there is a conflict, contact support and we will clarify.
Access and eligibility depend on your local law and the eligible regions we currently serve. We do not make blanket legal claims about availability in any specific location. Check the terms for the eligibility section or contact support if you are uncertain about your status.
Raise it through our support channel — live chat or the email route shown in the signed-in help section. Reference the specific clause you believe applies and describe the situation clearly. We will respond with our reasoning and any available resolution path.
Account closure requests are handled through the support route. Send a clear request via email support or live chat from your signed-in session. We will confirm the closure process, including any pending transaction steps that need to be completed before closure is finalised.